Returns & Exchanges

We want you to love what you ordered. If you don't, we'll make it right: that's our 100% satisfaction guarantee.

Our satisfaction guarantee

If something isn't right, whether it's the fit, the feel or simply not what you expected, just tell us. We'll find the right solution with you: an exchange, a replacement or a refund. In many cases you won't even need to send the item back.

How it works

1. Email us at info@avinosmilano.com with your order number and a short note about what's wrong. A photo helps us help you faster.
2. We'll propose a solution: a different size, a replacement or a refund, whatever suits you best.
3. If a return is needed, we'll send you clear return instructions by email. Please don't send anything back before you've heard from us, so we can match your package to your order.

Your right to return

You have the right to cancel your order within 30 days of receiving it, without providing any reason. After cancellation, you have a further 30 days to return the product. You will then receive the full order amount, including delivery costs, credited back to your account.

Exchanges and sizing

Ordered the wrong size? Email us with your order number and the size you need, and we'll help you get the right fit.

Wrong, damaged or defective items

If your item arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll put it right at no cost to you.

Return costs

For change-of-mind returns, only the shipping cost from your address to us is your responsibility. This usually comes to around $10 per package; please check your carrier's website for exact rates.

Conditions

Returned products must be complete with all included accessories and, where reasonably possible, in their original condition and packaging.

Refunds

Refunds go back to your original payment method. Once we've received your return in good condition, we'll refund the order amount within 30 days. Your bank may need a few extra business days to show it on your statement.

Cancellations

Want to change or cancel an order? Email us as soon as possible. We process orders quickly, so once an order has been processed or shipped it can no longer be changed or canceled, but you're still covered by our returns policy above.